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SHIPPING AND REPAIRS
Shipping Questions? DG Questions? Logistics Questions? Email our logistics specialist James Agner - jagner@patriot3.com
NEW ORDERS
Patriot3 provides comprehensive support and logistics solutions for all of our equipment. Due to the nature and size of our gear, it is highly recommended that Patriot3 arrange all logistics and export documentation for all orders. Our experienced logistics team can help get your equipment to its destination quickly, safely and cost-effectively. If there are any special requirements, restrictions or if you plan to use your own freight forwarder, please inform your Patriot3 POC before submitting an order. All fees associated with customs, duties and taxes are the responsibility of the customer.
REPAIRS
If you experience equipment failure or damage, contact Patriot3 before proceeding with any diagnostic or repairs. In the event that your equipment needs return to the Patriot3 facility for repairs, you must visit the Repair Services page, choose an equipment category, and fill out the submission form and a Patriot3 representative will contact you with an RMA Number and instructions for your repair. Repair shipments that arrive without an RMA number will be refused and returned to the customer.
REPAIRS - JETBOOTS BATTERIES
In the event that your Jetboots Battery becomes damaged and needs repair or replacement, you must contact Patriot3 for instruction. If your battery can be repaired and it needs to return to our facility, a CERTIFIED DANGEROUS GOODS SPECIALIST must prepare the return shipment and conform to all IATA Dangerous Goods Shipping Regulations.
DO NOT SHIP ANY BATTERIES IF YOU ARE NOT CERTIFIED.
IATA Lithium Ion Shipping Guidelines
SDS Patriot3 Jetboots Batteries
Patriot3 Battery Quick Reference Guide
REPAIRS - DUTIES & TAXES
When returning equipment to Patriot3 for repair, it is the responsibility of the customer to pay all duties, taxes and shipping fees related to the shipment. If Patriot3 determines that the repair is covered by our warranty program, any shipping and customs fees will be reimbursed by Patriot3 to the customer.
DEMO EQUIPMENT RETURNS
When returning loaned equipment back to Patriot3, contact Patriot3 for instructions. It is in the customers best interest to photograph the loaned equipment before shipping in case damage occurs during transit. If returning equipment containing batteries, the shipment must be conducted by a Certified Dangerous Good Specialist and conform to all IATA Dangerous Goods Regulations.
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